Diamond Fire Glass
 

 

 

 

 

 

Terms and Conditions


DiamondFireGlass.com Copyright Notice
DiamondFireGlass.com authorizes you to copy documents published by Diamond Fire Glass, Inc. on the World Wide Web for personal or non-commercial use only, provided any copy of these documents that you make shall retain the following copyright notices: Copyright ®2004- Diamond Fire Glass, Inc. All rights reserved Except as expressly provided, nothing contained in this paragraph shall be construed as conferring any license or right under any DiamondFireGlass.com or Diamond Fire Glass, Inc. copyright. No materials available on the Diamond Fire Glass World Wide Web site may be stored, transmitted by any means (including but not limited to electronic, mechanical, scanning, photocopying or recording) without prior written permission from Diamond Fire Glass, Inc.

Diamond Fire Glass, Inc. will pursue any unauthorized users of any copyright protected images on DiamondFireGlass.com 

Violators of our intellectual property will be subject to Federal Lawsuit for Copyright Infringement including actual damages, loss of income and any profits you derive from use of copyright protected image including but not limited to, costs of collection and/or statutory damages up to $150,000 USD 

 

Trademarks and Intellectual Property Disclaimer 
Diamond Fire Glass, the Diamond Fire Glass logo, and all glass product names appearing on our Web sites are among the trademarks and/or service marks owned by Diamond Fire Glass, Inc., or its subsidiaries or affiliates, and no trademark or service mark or other license is granted in connection with the materials contained on any Diamond Fire Glass world wide Web site.

Nothing contained herein shall be construed as conferring by implication, estoppels or otherwise any license to any patent, trademark or other intellectual property right of Diamond Fire Glass, Inc. or any third party. Diamond Fire Glass, Inc. makes no representations or warranties that any use of the information contained on this Web site will not infringe any such patent, trademark or other intellectual property right of Diamond Fire Glass, Inc. or any third party. 

Diamond Fire Glass, Inc. MAKES NO REPRESENTATIONS OR WARRANTIES, EITHER EXPRESS OR IMPLIED, OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR OF ANY NATURE REGARDING THE INFORMATION OR THE PRODUCT TO WHICH THE INFORMATION REFERS. The information on this Web site may include typographical inaccuracies.

Under no circumstances will Diamond Fire Glass, Inc. be liable to any person or business entity for any direct, indirect, special, incidental, consequential or other damages based on any use of this Web site or any other Web site to which the DiamondFireGlass.com Web site is linked, including, without limitation, any lost profits, business interruption, or loss of programs or information, even if Diamond Fire Glass, Inc. has been specifically advised of the possibility of such damages. 

 

Shipping Policy

Domestic

* We ship via FedEx for orders placed in the United States with the exception of Alaska and Hawaii. (These items ship USPS)
* Typical shipping time is SAME DAY on orders placed before noon pacific time on all in stock items shipping inside the USA.
* Custom orders excluded from same day shipping such as but not limited to Granite Fire Pits, Extra Large Burners, Etc.
* Orders will ship FedEx Ground or FedEx Home Delivery unless specified otherwise at time of order. Home Delivery currently delivers Monday-Saturday at standard rate pricing. NO EXTRA CHARGE FOR SATURDAY DELIVERY on Home Delivery Ground packages being delivered to a residence.
* Orders shipped to a business are delivered Monday-Friday.
* Once you place an order on Diamond Fire Glass website you will be automatically emailed a tracking number for your order as soon as your item has shipped.


International Orders

* We currently ship to all areas of the United States of America and Canada and reserve the right to seek additional shipping when necessary due to any Taxes, Duties and/ or handling fees that may become due. In the event your order requires additional shipping charges on your fire pit glass product we will contact you prior to shipping for authorization of additional shipping charges and give you the opportunity to proceed with the order or cancel for a full refund.
* Once packages are shipped from our location and are no longer in our possession we can not change the shipping method or be held liable for loss of package. No Exceptions.
* Diamond Fire Glass Company will not be liable for any delays and/or additional requirements imposed by customs.
* It is the responsibility of the buyer to determine the suitability of Diamond Fire Glass products in your area including any code or compliance laws.
* We do not ship our burners or fire rings International.

All rights Reserved.

 

Return Policy

If you are dissatisfied with your order from the Diamond Fire Glass company for any reason, you can return your items for a prompt refund or exchange. Refunds for returned items are accepted within 30 days of the purchase date and will be credited back the full product cost.

Refunds for items returned more than thirty days after the purchase date will be in the form of a credit redeemable on any future purchase. No Exceptions. The original shipping and/or handling charges are not refundable. No Returns or Exchanges will be accepted after 60 days of original purchase date.

If you have an exchange for the same dollar amount as the original purchase, no additional shipping or handling charges will be incurred. Return items must be new and unused in the original packaging - Items that appear to have been used in any way will be refused and the customer shall be responsible for any cost of shipping the item back.

Fire Pit Glass that has been mixed by the customer is not eligible for return. Special Order Items are non returnable. Please mail your package in a prepaid, insured, traceable method to the address below:

Diamond Fire Glass
32421 Calle Perfecto
San Juan Capistrano, CA 926725

 

Ceramic Fire Shapes
Ceramic Fire Shapes / Fire Balls / Fire Stones are warrantied from cracking due to heat for 1 year. Warranty is void if product is not used with Fluted Rectangle Pan Burner that is designed specifically for use with Ceramic Fire Shapes, Stones or Balls. Ceramic Fire Shapes, Stones or Balls that are colored are considered custom and are NON RETURNABLE. Natural colored fireballs/shapes are subject to a restocking fee.

Remote Control or Electronic Burners
May be subject to a restocking fee of up to 25% unless defective.
Remote and Electronic Burners are warrantied for a period of 6 months for commercial use and a period of 12 months for residential use.

Fluted Pan Burners
May be subject to a restocking fee of up to 25%.

 

PayPal Member Better Business Bureau Hearth Patio and BBQ Association American Society of Landscape Architects U.S. Green Building Council

© 2004- Diamond Fire - Glass Products | Privacy Policy | Terms and Conditions  

Diamond Fire Glass® is a Registerd Trademark with the United States Patent and Trademark Offices.
All images used under exclusive license by Diamond Fire Glass ®, Inc.